Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

In case of Software , the license must not be activated, as we allow you to test it for 7 days as Trial.

To start a return, you can contact us at orders@realisticsolution.net.

If your return is accepted, we’ll send you a return form , as well as instructions on how and where to send your return form. Items notified to us without first requesting a return will not be accepted.

You can always contact us for any return questions at orders@realisticsolution.net

 

Damages and issues

Please inspect your order upon reception and contact us immediately if there is any problem in using the License item or if you receive the wrong item, so that we can evaluate the issue and make it right.

In case of Software , the activated license cannot be returned.

 

 

Exceptions / non-returnable items

If reported more than 7 days, any item will not be returned.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it .You’ll also need the receipt or proof of purchase.

 

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at orders@realisticsolution.net